The Pros and Cons of Working with BPO Companies in South Africa

A considerable number of local businesses have been working with BPO Companies in South Africa to expand their capacity. At Persuade, we provide a variety of sales and marketing services to help your company increase its revenue.

If you don’t have the capacity to execute accurate market research, productive appointment setting and quality lead generation in-house, we have just what you need. Our expert team compiled this blog to help you get clued up on BPOs.

  • What is Business Process Outsourcing?

Simply put, BPO is the act of outsourcing any of your business processes. A range of processes, such as legal support, financial administration and marketing can be carried out using BPO.

How it works is that your business partners up with a BPO company that specialises in providing the process that you need. After consulting with the company, a strategy is set up, and resources are deployed to ensure that all tasks are covered. Your business then pays the BPO company for the work done.

The Pros:

  • Specialists of your choice do the work. This means you can align your business goals with the company’s expertise to maximise on processes.
  • Your business will be able to manage its budget better with a BPO agreement. Running costs are agreed upon in advance via a contract and service level agreement (SLA).
  • BPO is cost-effective. Your business pays for the service as and when it’s needed, which saves on salary expenses. Local companies save money in the long run by working with BPO companies in South Africa.

The Cons:

  • BPO can be relatively complicated. You essentially hand over an entire process of your business to another company. The best way to counter this is to do extensive research before you select a BPO company to work with.
  • You may need to make a few changes to your business process before the BPO process. This takes effort and money but will be worth it in the long-term.

Persuade as a BPO Company

We are one of the top outsourced sales companies in South Africa, rooted in contributing to the growth of different businesses. The Persuade team is professional, experienced and hands-on in creating custom lead generation and marketing solutions just for you.

Take the first step into a more successful future with Persuade. You’ve got sales to gain and nothing to lose. Call us on 021-045-0819 or CLICK HERE to contact us.

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